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FAQ

🟢 WHAT IS AN AUTOMATIC EXCHANGE?

Exchange, which is made in automatic mode, without moderation by the administrator and does not require manual intervention.
All operations are performed automatically and take from 5 to 15 minutes from the moment of confirmation of receipt of funds on the application.

🟢 DO I HAVE TO REGISTER?

You don't need to register on our site to make exchanges.

🟢 HOW TO MAKE AN EXCHANGE?

For exchanging money in any direction you need to follow the system prompts. 
1. Firstly, choose the exchange direction you need. As an example, consider exchanging BTC for Monobank UAH:
2. Once the direction is chosen, the system will redirect you to fill the exchange application form, namely:
- crypto wallet details (BTC, ETH, DOT, DASH, LTC, XLM, XMR, BAT....);
- card or cryptocurrency wallet details to which the exchange will be paid;
- email;
After you double-check details and check the box to accept the terms of agreement, click on "GO TO PAY" and the system will redirect you to the payment page. When the payment is successful, the funds will be credited to the specified details ;)
IMPORTANT: Requests must be paid within 20 minutes after its creation for automatic exchange. If the payment was made more than 20 minutes later, for whatever reason, the exchange can only be completed in manual mode with the correction of the rate at the time of payment. To do this, simply contact us on our online chat or email support CoinSpace, our operators will help you.
Enter the requested data and click the "TO CHANGE" button and the system will direct you to the details confirmation page.

IMPORTANT: check details carefully.
🟢 I TRANSFERRED BTC, BUT I DID NOT GET MY FUNDS?

Please make sure your request was not cancelled and your transaction received 2 confirmations from the network. After that, contact support chat.

🟢 CRYPTOCURRENCY TRANSACTION HANGS FOR A LONG TIME WITHOUT NETWORK CONFIRMATION?

This usually happens when the network of a particular cryptocurrency is overloaded with transactions. There are a lot of them. And standard commission is not enough for transaction to be confirmed by the first block. There is only one way out - wait until the queue of transactions decreases and your transaction will be confirmed.

🟢 I INDICATED THE WRONG DETAILS AND THE PAYMENT DID NOT COME. WHAT TO DO?

Unfortunately, we will not be able to refund your money. Be VERY careful when entering the data!
If you made a transfer using a bank or internet-banking system, please check whether your account has been debited and whether you followed the link for transfer confirmation. 
Use any convenient way to tell the operator your application number, and he/she will check it as soon as possible.

⚠️ IMPORTANT RULES WHEN YOU MAKE AN EXCHANGE WITH VISA/MC UAH BANK CARDS.

IMPORTANT! VISA/MC UAH limits and fees!

🟢 I GOT CONTACTED IN TV OR SKYPE ON BEHALF OF THE COINSPACE.CASH SERVICE AND OFFERED A PROFITABLE EXCHANGE! WHAT TO DO?

They are scammers! There is a high probability you will lose your money. We only interact with clients via the website and any contact on applications goes through the Online Help Chat or [email protected].
If you have any questions that aren't answered on this page, email us or help chat.